Customer Service

Contact
from Germany you can call us Monday to Friday from 08.00 – 17.00
on our free service hotline : 0800-76337825

from abroad please call us at the following number: 0049-821-999890 (chargeable number)
or contact us by e-mail: info@tapeterie.de


Payment options
You can pay as follows:

1. Paypal
Your account will be debited within 1-4 days.

2. Online Bank Transfer (Giropay & Sofortüberweisung)
Your account will be debited within 1 day.

3. Credit Card (Visa & Mastercard)
Your credit card account will be debited on completion of order. The debit from your bank account depends on your credit card provider.

4. Purchase on invoice
You will receive the bill with your delivery and transfer the invoice amount within 2 weeks.


Production and shipping
Your wallpaper goes into production as soon as you have placed your order. We send the finished wallpaper by DHL, the express and logistics provider of Deutsche Post World Net, to ensure that it reaches you quickly.


Contract text
We save the text of the contract and send you the order data by email. You can view the Terms & Conditions at any time. You can view past orders in your customer account.


Paperhanging
You will find detailed information here.